Global benchmark definition9/17/2023 ![]() ![]() The department chose benchmarking as the basis for the improvement project after realizing that other universities already had better processes Carleton could learn from and quickly implement without needing to re-engineer the process from scratch. Make the best possible use of employee time and effort.Reduce residence vacancy rates to below 1%.Develop action plans to achieve those goals.Ĭarleton University’s department of housing began a project to improve the process by which students apply for and are assigned housing.Develop goals for your organization’s process.Determine the differences in practices that cause the gaps. ![]()
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